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Let's Work Together

Increase Brand Loyalty and Earn New Customers

Quid tracks and analyzes consumer sentiment across a multitude of digital channels—including social media, blogs, forums, and review sites—capturing feedback that traditional first-party data collection methods miss. By identifying early signs of dissatisfaction and providing actionable insights, Quid empowers you to address issues proactively, foster loyalty, and reduce churn. 

“With Quid, we’re able to spot potential churn risks early and proactively address them. This has resulted in a 25% improvement in our retention rate and a noticeable increase in customer satisfaction scores.”

VP of Customer Success, Nationwide Retail Chain

Designed for Proactive Customer Satisfaction

Quid’s AI agents and analytic engineers provide the clarity needed to keep customers engaged and satisfied. Through comprehensive sentiment analysis and root cause analysis, we enable your team to understand evolving customer expectations, solve issues early, and build a foundation for lasting loyalty.

COMPREHENSIVE MONITORING ACROSS CHANNELS
Capture a complete view of customer perspectives. Quid tracks feedback from diverse digital sources, including social media, forums, blogs, and review sites, ensuring that no valuable insights slip through the cracks. Gain a full understanding of your customers' experiences, opinions, and expectations.

ROOT CAUSE ANALYSIS WITH CONTEXTUAL INSIGHTS
Our AI and engineers work together to identify patterns and the root causes of dissatisfaction, equipping your team with curated insights that are not only accurate but meaningful. This context empowers you to make strategic changes that resonate with customers.

STOP CHURN BEFORE IT STARTS
Quid’s AI detects early warning signs of customer disengagement, enabling you to take action before issues escalate. By addressing concerns proactively, you can reduce churn and retain loyal customers for the long term.

ACTIONABLE RECOMMENDATIONS FOR REAL-WORLD IMPACT
Quid’s insights are designed for action, not just observation. Our engineers prioritize and contextualize feedback, turning AI-generated data into strategic recommendations that drive measurable outcomes. Make data-backed decisions that improve customer satisfaction and support sustainable growth.

AI AND ENGINEER COLLABORATION FOR CUSTOMER SUCCESS
Quid’s AI agents analyze vast streams of unstructured data, while our engineers translate these insights into targeted, actionable strategies. This powerful partnership ensures that you don’t just receive insights—you get guidance that directly impacts customer experience and retention.

“Quid’s insights gave us the context behind customer dissatisfaction, allowing us to resolve issues before they impacted retention. In just six months, we saw a 30% reduction in churn and a measurable increase in customer loyalty.”

—Director of Customer Experience

Lufthansa Innovation Hub

Dr. Ivan Terekhov and Siddhant Mehra from Lufthansa Innovation Hub highlight how Quid transforms their approach to understanding customer sentiment and driving innovation in the travel industry. By analyzing TripAdvisor data, Quid enables them to quantify shifts in sentiment toward air travel over time and pinpoint emerging trends shaping the future of travel. They leverage Quid's insights to identify customer pain points, communicate actionable results backed by concrete data, and enhance customer experiences. Additionally, Quid uncovers the key topics and themes customers discuss—both positive and negative—empowering Lufthansa's teams to develop innovative solutions to address challenges and capitalize on opportunities.

Let's Work Together

Say goodbye to complex tools and endless dashboards and hello to AI Agent-delivered outcomes.

Get in touch, and we’ll discuss how the intersection of human engineering, industry-leading data, and state-of-the-art AI applications can help you sell more, avoid crises, and boost customer loyalty.