Will news of a “health epidemic” choke the booming vape industry?
Comparing the media narrative and industry landscape for facial recognition technology
Plant-based meat is on the menu. Which fast food company is leading the way?
Market Landscape
Will news of a “health epidemic” choke the booming vape industry?
Market Landscape
Comparing the media narrative and industry landscape for facial recognition technology
Examining the News
Plant-based meat is on the menu. Which fast food company is leading the way?
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2 Results For
Voice of the Customer Opportunities for retail banks to get smarter with customer feedback

From disruptive technologies to changing consumer expectations, retail banks today face a host of challenges, not least an increase in competition for market share. To dig deeper into customer retention issues at institutional banks in major markets, Quid mapped customer feedback from over 2,500 Yelp reviews for Wells Fargo, Chase, and Bank of America branches in San Francisco, New York City, Chicago, and Phoenix.

Voice of the Customer Unmet Needs: Hearing the challenges of chronic patients with artificial intelligence

UCB, ARTIS Ventures, and Quid have leveraged artificial intelligence and natural language processing to algorithmically analyze over 500,000 public, anonymous patient comments online to understand what needs of chronic patients are unmet. 

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