From disruptive technologies to changing consumer expectations, retail banks today face a host of challenges, not least an increase in competition for market share. To dig deeper into customer retention issues at institutional banks in major markets, Quid mapped customer feedback from over 2,500 Yelp reviews for Wells Fargo, Chase, and Bank of America branches in San Francisco, New York City, Chicago, and Phoenix.
UCB, ARTIS Ventures, and Quid have leveraged artificial intelligence and natural language processing to algorithmically analyze over 500,000 public, anonymous patient comments online to understand what needs of chronic patients are unmet.
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