Interpreting customer feedback is essential for companies to make focused improvements to their products and user experiences. Last year, we implemented a live chat feature within our own platform to enable our users to ask questions and receive assistance in real time. We decided to analyze our chat transcript data using Quid to understand where users have the most questions and how we can enhance our customer experience.
Every Quid network can be whittled down to more digestible pieces.
Why outlying clusters in a Quid network may be more valuable than you think.
A new view for bar charts in Quid lets you see top investors and acquirers in your set of companies.
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